Q: Do you provide quality certification?
A: Yes. All material is supplied with a full EN 10204 3.1 certificate and mill test reports. Our ISO 9001:2015 certified quality management system ensures full traceability. We fully support and facilitate third-party inspections (SGS, BV, TÜV).
Q: What are your lead times, and are they reliable?
A: Yes, we guarantee on-time delivery.
Stock Items: Shipped within 3-5 working days after order confirmation.
Custom Production: Typically 15-25 working days.
We provide transparent production tracking and are accountable for any delays.
Q: What payment terms do you offer?
A: We offer secure and flexible international payment terms:
T/T (Wire Transfer): 30% deposit, 70% balance against copy of Bill of Lading.
L/C (Letter of Credit): Accepted at sight.
Other terms are negotiable for long-term partnerships.
Q: What is your Minimum Order Quantity (MOQ)?
A: We offer high flexibility to meet your needs:
Stock: No MOQ. Order any quantity.
Custom Production: MOQ depends on the alloy and process. We provide cost-effective solutions for all volumes.
Q: Can we audit your factory?
A: Absolutely. We highly encourage factory audits. Please schedule an appointment, and our engineering team will personally guide you through our production facilities, quality control labs, and warehouse. Transparency is key to our partnerships.
Q: What does your after-sales service include?
A: We stand behind our materials with robust support:
12-Month Warranty: Comprehensive guarantee against material defects.
Quality Issues: We manage returns, replacements, and associated logistics costs.
Dedicated Support: You are assigned a dedicated account manager for seamless communication from quote to delivery and beyond.
Q: What shipping options are available?
A: We are experienced in global logistics and offer Incoterms 2020:
Standard Terms: FOB, CIF, EXW, DAP, DDP.
Shipping Methods: We arrange optimal logistics via air, sea, rail, or express courier.
Our Commitment to You:
Certified Quality | Reliable Delivery | Flexible Terms | Unmatched Support
Have more questions? Contact our team now for a prompt and precise response.